Thank you for shopping at modelhomeaccents.shop. We value every customer and are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we are here to help you with our return and refund process.

This Return & Refund Policy explains your rights, the conditions for returns, refund procedures, and the responsibilities of both customers and modelhomeaccents.shop.

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1. Return Eligibility

At modelhomeaccents.shop, customers may request a return within 14 days after receiving their order, in accordance with applicable European consumer protection regulations.

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 14 days from the date you received your order.
• The product must be unused, unworn, and in its original condition.
• The product must include all original packaging, labels, accessories, and documentation.
• The item must not show any signs of damage, modification, or improper use.
• Proof of purchase or order information must be provided.

Items returned without prior approval may not be accepted.

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2. How to Request a Return

To begin a return process, customers must contact our customer service team by email:

Email: info@modelhomeaccents.shop

Please include the following information:

• Order number
• Customer name
• Email address used for purchase
• Product name
• Reason for return
• Photos or supporting information if the product has defects or damage

Our customer service team will review your request and provide further instructions regarding the return process.

Please do not send products back before receiving return authorization from our team.

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3. Return Shipping Responsibility

Unless the product received is defective, damaged, incorrect, or different from the ordered item, customers are responsible for return shipping costs.

Return shipping costs include:

• Shipping fees for sending the product back
• Any customs fees or import charges if applicable
• Packaging costs required for safe transportation

For approved returns caused by an error on our side, such as:

• Incorrect product received
• Damaged product upon arrival
• Manufacturing defect

modelhomeaccents.shop will review the situation and provide an appropriate solution, which may include replacement, refund, or reimbursement of reasonable return shipping costs.

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4. Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If your return is approved:

• The refund will be processed to the original payment method.
• The refund amount will include the cost of the returned product.
• Original shipping charges are generally non-refundable unless required by applicable law or the return is caused by an error from modelhomeaccents.shop.

Refund processing times may vary depending on your payment provider or bank.

Typically, refunds are completed within:

5–10 business days after approval

Please note that banks and payment platforms may require additional processing time.

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5. Damaged or Defective Products

We carefully inspect products before shipment. However, if your order arrives damaged or defective, please contact us within 7 days after delivery.

Please provide:

• Order number
• Clear photos or videos showing the issue
• Description of the problem

After reviewing the information provided, we will determine the best solution, which may include:

• Replacement of the damaged item
• Partial refund
• Full refund
• Other appropriate resolution

Customers should not dispose of damaged products before receiving instructions from our customer service team.

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6. Wrong Items or Missing Items

If you receive an incorrect product or your order contains missing items, please contact us as soon as possible.

Our team will investigate the issue and work to provide a suitable solution.

Possible solutions include:

• Sending the correct replacement item
• Sending missing components
• Providing a refund or other compensation where appropriate

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7. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

• Products that have been used or altered
• Products damaged due to customer handling
• Items without original packaging
• Custom-made or personalized products
• Clearance or final sale items, where applicable

If you are unsure whether your item qualifies for return, please contact us before sending it back.

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8. Order Cancellation Policy

Customers may request cancellation shortly after placing an order.

Cancellation requests must be submitted as soon as possible by contacting:

Email: info@modelhomeaccents.shop

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel the order.

Once an order has entered processing, preparation, or shipping, cancellation may no longer be possible. In this case, customers may follow our standard return procedure after receiving the product.

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9. Exchange Policy

Currently, modelhomeaccents.shop handles exchanges on a case-by-case basis.

If you would like to exchange a product, please contact:

Email: info@modelhomeaccents.shop

Our team will review your request and provide available options.

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10. European Consumer Rights

Customers located in the European Union may have certain statutory rights regarding online purchases, including the right of withdrawal within the applicable legal period.

This policy does not limit any mandatory consumer rights provided under applicable French and European laws.

Where legal consumer protection rights provide additional protections, those rights will continue to apply.

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11. Refund Delays

If you have not received your refund after the stated processing period:

Please check:

• Your bank account again
• Your credit card statement
• Your payment provider account

If the refund is still missing, please contact your payment provider first. If the issue remains unresolved, contact us:

Email: info@modelhomeaccents.shop

We will assist you in resolving the matter.

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12. Contact Information

For any questions regarding returns, refunds, cancellations, or order issues, please contact:

modelhomeaccents.shop

Email: info@modelhomeaccents.shop

Our customer support team is committed to providing professional assistance and ensuring a smooth resolution for every customer.

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Thank you for choosing modelhomeaccents.shop. We appreciate your trust and are dedicated to providing quality products and excellent service.